There has been a lot in the media recently about wellbeing in the workplace. Everyone seems to be talking about it. Is workplace wellbeing really all that important? In a word, yes. These days our lives are more stressful than ever, with a never ending list of things we should or could be doing. Stress […]

So much has changed since I first set up Pacific Direct, but one of the major changes has been in the workforce. People used to get a job and assuming they weren’t fired or made redundant, would stay with the same company until retirement. There might be a little movement between departments, or they may […]

I’ve written before about customer complaints and how best to deal with them – but there are plenty of mistakes to be made in business that are not related to customer complaints – they can affect our relationships with suppliers and employees and even affect the way the entire brand is perceived. I believe there […]

Not enough entrepreneurs share the really tough, lonely and sometimes seemingly relentless pain that enterprise can sometimes bring – for a period as it seems things are falling down around us. Out of control, unaware of consequences, always experiencing new challenges the exhaustion requires enormous self discipline, self determination and I think a steely focus […]

Your business will fare much better if you make yourself redundant! What does that mean? It means that greatness in leadership comes from having a great team, and everyone working together. Each person striving to be better, win promotion, push for a new challenge, perhaps taking their career path in an international direction with all […]

When it comes to the definition of success, I think there are as many definitions as there are people in the world. There is no one-size-fits-all answer because we are all different, and we all have different values and goals. So many people though have never actually sat down and outlined exactly what success looks […]

How well do I fight for my on sanity, my time for self, my moments to breathe in and catch the value of the held breath before deeply exhaling? I walk and run for sanity, walk and run sometimes with and sometimes without the dogs. On holiday I walk for the joy of the coffee […]

What do you do when you make a mistake in business? I’ve written before about customer complaints and how best to deal with them – but there are plenty of mistakes to be made in business that are not related to customer complaints – they can affect our relationships with suppliers and employees and even […]

Do you encourage your staff members to take ownership of their part in your business? Could you, indeed, do you leave your business for two weeks, switching off entirely and trust that everything will be executed (not necessarily the same way you may have proceeded,) but with the same or in my case often better […]

How do you market your business to potential customers? And how does it work for you? Let’s come at this from a different angle: what marketing do you respond to? Do you open every email that hits your inbox, or do you just batch-delete or archive emails because you haven’t quite got around to unsubscribing […]