When it comes to the definition of success, I think there are as many definitions as there are people in the world. There is no one-size-fits-all answer because we are all different, and we all have different values and goals. So many people though have never actually sat down and outlined exactly what success looks […]

How well do I fight for my on sanity, my time for self, my moments to breathe in and catch the value of the held breath before deeply exhaling? I walk and run for sanity, walk and run sometimes with and sometimes without the dogs. On holiday I walk for the joy of the coffee […]

What do you do when you make a mistake in business? I’ve written before about customer complaints and how best to deal with them – but there are plenty of mistakes to be made in business that are not related to customer complaints – they can affect our relationships with suppliers and employees and even […]

Do you encourage your staff members to take ownership of their part in your business? Could you, indeed, do you leave your business for two weeks, switching off entirely and trust that everything will be executed (not necessarily the same way you may have proceeded,) but with the same or in my case often better […]

How do you market your business to potential customers? And how does it work for you? Let’s come at this from a different angle: what marketing do you respond to? Do you open every email that hits your inbox, or do you just batch-delete or archive emails because you haven’t quite got around to unsubscribing […]

These days we are all much more aware of the environment and our own individual impact on it. With campaigns to get rid of plastic straws and many coffee chains offering discount to those who bring a reusable cup, times are definitely changing. I saw a sign in the Deli in Jinga, Uganda this month […]

Every business receives complaints from customers from time to time. Even the most slick operation with the best product in the world will make mistakes or have mishaps which mean unhappy customers complain about the product or service they have received. Clearly every company strives to drive a perfect order process but sometime the most […]

Pareto power for the enterprise race and the vital importance of knowing your finances There is a massive line between attention to detail and perfectionism. There is also an unbelievable amount of challenge when it comes to building any enterprise or any kind and making it successful and the much higher chance of that company […]

What makes a great mentor? What do you need to get right? I gave my thoughts to Natwest, as they spoke to experts and SME owners, who are mentors to other businesses, to find out why we do it and what we get out of it. Read the full article here.

By now I’m sure we’ve all heard of the famous book by Carol Dweck about the idea of having a growth mindset. They teach this sort of thing in schools these days – but many of us in business left school long before the book was published in 2006, and I think it’s crucial in […]